Frequently Asked Questions
How should I store my chocolates?
Chocolates purchased from Sweet Things by Caroline will remain fresh and be kept at their optimum if they are kept in a cool, dry atmosphere (low humidity) at a temperature between 12°C - 20°C. Your chocolates should also be stored away from direct light and any strong aromas.
Can I store chocolate in the refrigerator?
We don’t recommend you keeping your chocolates refrigerated; however if you have no alternative, keep chocolates in their original packaging, place them in an airtight container and wrap completely in plastic film before placing them in the refrigerator. Remove them from the refrigerator at least two hours before you want to eat them, without removing the plastic film. This will allow the chocolate to slowly come back to room temperature, preventing condensation on the chocolate. If condensation forms on the chocolate, this can draw sugar out of the chocolate (sugar bloom), which will result in the chocolate having a gritty texture, rather than its original smooth texture.
What is the best way to transport my chocolates?
It is best to transport your chocolates in a cooler bag or insulated container with ice packs in a plastic bag to avoid moisture damage. Never leave your chocolates in a parked car, even on a cool day.
Why has my chocolate turned white?
The most common cause of chocolate turning white is warm storage conditions. When the chocolate softens or melts, it changes the structure of the cocoa butter crystals in the chocolate. When it resets, the cocoa butter crystals set as they are, rather than how they were manipulated to be during the tempering process in production. The resulting whitish/grey discolouration on the chocolate is commonly called bloom. Although it doesn’t look as appetising, chocolate that has bloomed is still safe to eat, although the texture will be changed from that of perfectly tempered chocolate. This is why, if high temperatures can’t be avoided, you should store your chocolates in the refrigerator in the manner described above.
Does Sweet Things by Caroline use Fairtrade Certified chocolate?
Sweet Things by Caroline does not currently use Fairtrade Certified chocolate. However, the Belgian chocolate that we use has been made from sustainably grown cocoa beans.
Do your chocolates contain palm oil or vegetable oil of any type?
No. All of our chocolate products are made using only finest quality Belgian chocolate, with the only fat component being cocoa butter (and milk fats in our milk and white chocolates).
What is couverture chocolate?
The term couverture means 'coverage' in French, therefore couverture chocolate is intended to be used as a covering, such as for enrobed and moulded chocolates. For this to be possible, the chocolate has to have a significant degree of fluidity. This is achieved by high levels of cocoa butter in the couverture chocolate (above 32% - higher than regular eating or cooking chocolate). The high level of cocoa butter, along with correct tempering methods, results in a high quality end product.
Combined with proper tempering of the chocolate, this higher percentage of cocoa butter gives the chocolate a firmer “snap” and a creamier flavour.
What does tempering mean?
Tempering chocolate is a method which manipulates the cocoa butter crystals in the chocolate to a state at which the end product is of a high quality. The quintessential characteristics of perfectly tempered chocolate are a high shine or sheen (moulded versus enrobed chocolates), a firm snap to the chocolate, and a smooth, creamy, melt-in-the-mouth feel.
Why is the shelf life of your individual chocolates shorter than that of commercial chocolate brands?
Unlike mass-produced chocolates in the market, products from Sweet Things by Caroline products are made using only premium cocoa butter rather than vegetable fats and fillers, and we don’t use any artificial preservatives. Because of this, and due to the fact that they contain fresh cream and butter, our products have a limited shelf life to ensure optimum freshness.
If you would prefer a product with a longer shelf life, please view our butter and cream free products, such as our Packaged Chocolates, Plaques and Bars, Chocolate Lollipops, Novelty Chocolates or Hot Chocolate Spoons.
Does Sweet Things by Caroline have any gluten free products?
Most of our handmade chocolates, blocks and bars are gluten free; however as a precaution we state that all products may contain traces of gluten, due to the environment in which the chocolates are made. The only products that do contain a gluten-containing ingredient are our Chocolate Pizzas.
Does Sweet Things by Caroline have any alcohol free or nut free products?
At this stage, all of our products are alcohol free.
A large number of our products do not contain nuts, however all products may contain traces of nuts due to the environment in which they are produced.
Do your products contain soy?
All of our chocolate products contain soy. Soy lecithin is the emulsifier in the Belgian chocolate that we use in our products.
Can you do custom orders?
Do you accept corporate orders?
Where is my order sent from?
All products from Sweet Things by Caroline are produced, packed and dispatched from Herne Hill (Geelong, Victoria).
Who can I contact about my online order?
If you need to contact us about your online order, please email email@example.com, or phone 0434 207 681 (Monday to Friday, 9.00am - 5.30pm) and we will endeavour to respond within the next business day.
Can I make changes to my order?
Please contact us immediately if you need to make a change, or cancel, your order made through our online shop. Please note we can be contacted between 9.00am and 5.30pm Monday to Friday, and be aware that changes to your order may result in delayed delivery. Once we have dispatched your order, we are unable to make any changes to, or cancel, your order.
My order has been delivered but there is a problem with it. What do I do?
How do I provide feedback?
We always want to hear from our customers about their experiences with our business - both positive and negative, so we can continue to improve our service for you. Please direct all feedback to firstname.lastname@example.org, or call us between 9.00am and 5.30pm Monday to Friday on 0434 207 681 to provide your feedback.
How do I make a complaint?
We take all complaints about our business seriously. We always want to hear about your experience with us, so we can continue to improve our service for you. Please direct all complaints to email@example.com, or call us between 9.00am and 5.30pm Monday to Friday to discuss your complaint.